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Job Details

PATIENT ADVOCATE

Company name
Bon Secours Health System

Location
Mechanicsville, VA

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PATIENT ADVOCATE

Bon Secours Health System

Mechanicsville

VA

Job #663246847

Req #

118044BR

Position Title

PATIENT ADVOCATE

Market

Bon Secours Richmond

Posting Facility

MEMORIAL REGIONAL MEDICAL CENTER

Department

PATIENT ADVOCATE

City

MECHANICSVILLE

State

VA

Job Specs

MEMORIAL REGIONAL MEDICAL CENTER

POSITION SUMMARY

Serves as an intermediary between patients, their families, staff, and physicians. Assesses each concern to determine its resolution. Provides feedback where appropriate and assures concern has been resolved. Shares information with Risk Management, Quality Assurance and other departments as appropriate, to ensure the appropriate information is available to those that may need it in the future. Provides training and counseling to patient advocate volunteers. Has the ability to serve adolescents, adults, and geriatrics patient populations.

JOB REQUIREMENTS

1.Requires skills in reading, report writing, and problem solving as acquired through a high school education. A college degree preferred.

Requires experience assessing and solving customer problems by using interpersonal, oral and written communication skills serving a variety of cultures.

Requires experience in utilization of skills specifically related to conflict management.

Requires demonstrated computer literacy and the ability to utilize additional software programs as implemented.

Status

FT

Shift (check all that apply)

Day

Schedule

8:00 AM – 4:00 PM

Weekends?

No Weekends

By Profession

Administrative Support/Clerical

Professional

At Bon Secours, we believe in Right Relationships and as an organization we are fully committed to equal employment opportunity. In keeping with federal, state and local laws, Bon Secours Health System, Inc. policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, genetic information, veteran status, disability or any other characteristic protected by law. Bon Secours also provides reasonable accommodations to disabled employees and applicants as required by law.

Updated 05/14/2018

Company info

Bon Secours Health System

Company Profile

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