Senior Consultant Customer amp Marketing Human Services Transformation

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Job Information
Deloitte
Senior Consultant, Customer & Marketing, Human Services Transformation
in
Boston
Massachusetts
Deloitte Consulting LLP seeks a Senior Consultant, Customer & Marketing, Human Services Transformation in Boston, MA and various unanticipated Deloitte office locations and client sites nationally.
Work You’ll Do
TRANSFORMING HOW CLIENTS DELIVER SERVICES TO CUSTOMERS. DELIVERING LARGE, COMPLEX SYSTEMS DEVELOPMENT AND TRANSFORMATION PROJECTS TO HUMAN SERVICE AGENCIES ACROSS FEDERAL, STATE, AND LOCAL GOVERNMENT AGENCIES. PARTNERING WITH CLIENTS TO TRANSFORM SERVICE DELIVERY TO THOSE MOST IN NEED. PARTICIPATING IN SETTING ENGAGEMENT OBJECTIVES AND SCOPE, DEVELOPING WORK PLANS FOR COMPONENTS OF ENGAGEMENTS, COORDINATING ACTIVITIES BETWEEN WORKSTREAMS AND IDENTIFYING CHANGES IN SCOPE. PARTICIPATING IN VARIOUS ASPECTS OF THE FULL SOFTWARE DEVELOPMENT LIFE CYCLE (SDLC) FOR SOFTWARE APPLICATIONS, WHICH MAY INCLUDE REQUIREMENTS GATHERING, APPLICATION CONFIGURATION DESIGN, BUSINESS PROCESS ANALYSIS (BPA), SCRIPTING, CODE DEPLOYMENTS, ENHANCEMENT VALIDATION, TRIAGE OF DEFECTS AND CHANGE REQUESTS, ESCALATIONS OF URGENT ISSUES. EVALUATING CLIENTS' TECHNOLOGY NEEDS, DEVELOPING CUSTOMIZED APPLICATIONS AND DRAFT TECHNICAL AND FUNCTIONAL DESIGN DOCUMENTATION. IDENTIFYING AND MITIGATING RISKS IN PROCESS AND TECHNOLOGY FOR CLIENT ENGAGEMENTS. RESEARCHING USER REPORTED ISSUES WITH SOFTWARE APPLICATIONS, IDENTIFYING ROOT CAUSES AND RESOLUTIONS, IMPLEMENTING FIXES, AND LIAISING BETWEEN BUSINESS FUNCTIONS, END USERS, AND TECHNICAL DELIVERY TEAMS. WORKING ACROSS ALL PHASES OF THE AGILE AND WATERFALL PROJECT DELIVERY OR SDLC FOR THE DESIGN, DEVELOPMENT, TESTING AND IMPLEMENTATION OF CUSTOM ENTERPRISE HEALTH SOLUTIONS BASED ON ORACLE AND FAST4J FRAMEWORK SOLUTIONS FOR ENTERPRISE-LEVEL CLIENTS. INTERFACING DIRECTLY WITH CLIENT STAKEHOLDERS TO GATHER FUNCTIONAL AND TECHNICAL REQUIREMENTS, ANALYZING CLIENT REQUIREMENTS, AND TRANSLATING REQUIREMENTS INTO PROJECT DESIGNS TO DELIVER SOLUTIONS THAT FULLY MEET CLIENT NEEDS USING JIRA, HP QUALITY CENTER (HPQC), HP APPLICATION LIFECYCLE MANAGEMENT (ALM) AND JAMA. USING JIRA AN HP ALM TO PARTICIPATE IN THE DESIGN AND DEVELOPMENT OF PROJECT SOLUTIONS. TRACKING AND REPORTING ON PROJECT AND MILESTONE DELIVERABLES STATUS TO ENSURE TIMELY PROJECT DELIVERY AND COMMUNICATION OF UPDATES TO INTERNAL AND EXTERNAL STAKEHOLDERS USING JIRA, JAMA AND HPQC. USING JAMA, SELENIUM AND HPQC TO SUPPORT UNIT TESTING, SYSTEM INTEGRATED TESTING (SIT), REGRESSION TESTING AND USER ACCEPTANCE TESTING (UAT) TO ENSURE SUCCESSFUL DESIGN AND IMPLEMENTATION OF PROJECT SOLUTIONS. DESIGNING AND DELIVERING USER MANUALS AND TRAINING FOR SOLUTIONS TO ENSURE SUCCESSFUL IMPLEMENTATION, ADOPTION AND MAINTENANCE IN CLIENT ENVIRONMENTS USING INTEGRATED ELIGIBILITY EXPERTISE AND HEALTH AND HUMAN SERVICES (HHS) PROFICIENCY. SUPPORTING BUSINESS DEVELOPMENT ACTIVITIES, INCLUDING PROPOSAL DEVELOPMENT AND RESPONSES TO REQUESTS FOR PROPOSALS (RFPS).
80% travel required nationally.
Telecommuting permitted.
#LI-DNI
Requirements
BACHELOR'S DEGREE OR FOREIGN EQUIVALENT DEGREE IN BUSINESS ADMINISTRATION, ANY STEM DEGREE, OR A RELATED FIELD. TWO YEARS OF EXPERIENCE IN THE OFFERED POSITION OR A POSITION IN A RELATED OCCUPATION. MUST HAVE TWO YEARS OF EXPERIENCE WITH: WORKING ACROSS ALL PHASES OF THE AGILE AND WATERFALL PROJECT DELIVERY OR SOFTWARE DEVELOPMENT LIFE CYCLE (SDLC) FOR THE DESIGN, DEVELOPMENT, TESTING AND IMPLEMENTATION OF CUSTOM ENTERPRISE HEALTH SOLUTIONS BASED ON ORACLE AND FAST4J FRAMEWORK SOLUTIONS FOR ENTERPRISE-LEVEL CLIENTS; INTERFACING DIRECTLY WITH CLIENT STAKEHOLDERS TO GATHER FUNCTIONAL AND TECHNICAL REQUIREMENTS, ANALYZING CLIENT REQUIREMENTS, AND TRANSLATING REQUIREMENTS INTO PROJECT DESIGNS TO DELIVER SOLUTIONS THAT FULLY MEET CLIENT NEEDS USING JIRA, HP QUALITY CENTER (HPQC), HP APPLICATION LIFECYCLE MANAGEMENT (ALM) AND JAMA; USING JIRA AND HP ALM TO PARTICIPATE IN THE DESIGN AND DEVELOPMENT OF PROJECT SOLUTIONS; TRACKING AND REPORTING ON PROJECT AND MILESTONE DELIVERABLES STATUS TO ENSURE TIMELY PROJECT DELIVERY AND COMMUNICATION OF UPDATES TO INTERNAL AND EXTERNAL STAKEHOLDERS USING JIRA, JAMA AND HPQC; USING JAMA, SELENIUM AND HPQC TO SUPPORT UNIT TESTING, SYSTEM INTEGRATED TESTING (SIT), REGRESSION TESTING AND USER ACCEPTANCE TESTING (UAT) TO ENSURE SUCCESSFUL DESIGN AND IMPLEMENTATION OF PROJECT SOLUTIONS; DESIGNING AND DELIVERING USER MANUALS AND TRAINING FOR SOLUTIONS TO ENSURE SUCCESSFUL IMPLEMENTATION, ADOPTION AND MAINTENANCE IN CLIENT ENVIRONMENTS USING INTEGRATED ELIGIBILITY EXPERTISE AND HEALTH AND HUMAN SERVICES (HHS) PROFICIENCY; SUPPORTING BUSINESS DEVELOPMENT ACTIVITIES, INCLUDING PROPOSAL DEVELOPMENT AND RESPONSES TO REQUESTS FOR PROPOSALS (RFPS).
80% travel required nationally.
Telecommuting permitted.
EOE.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. (****Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (****Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. (****Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. We also suggest that you brush up on your behavioral and case interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor.Check out recruiting tips from Deloitte professionals. (****Category: Management Consulting
About Deloitte
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see ****for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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