Memorial Hospital & Health System
TMS TechnicianBMG','181973','Behavioral Health','United States-Indiana','','Beacon Medical Group','Psychiatric Physician','Behavioral Health South Bend','PRN','Day','0800-1700','','false','Jun 13, 2018','12.40','19.84','!*!JOB SUMMARY
Reports to the Health Centers Manager. Under general
direction, is responsible for coordinating access to medical and social
services and community resources for the patient/client and provides
appropriate care coordination to patient/client. Communicates directly
with the health care provider on all clinical directives. Provides social
assessment, care management, client advocacy and referral services;
collects intake information and documentation to facilitate client
enrollment into desired services. Promotes health education and
participates in various health screening activities, education, and
patient/family group visits. This position involves community outreach and
MISSION & VISION
To enhance the physical, mental and emotional well-being of the
communities we serve as the community’s provider of outstanding quality,
superior value and comprehensive health care services.
Our vision is to achieve:
Innovative health care and well-being services of the
highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and
Education and Experience
The knowledge, skills and abilities as indicated below
are normally acquired through the successful completion of a Bachelor’s
degree in an allied health or human services field. Minimum of two years
of professional experience in a health or human services setting where
case management skills were utilized is required. The ability to speak
and write Spanish is desired, but not required.
Knowledge & Skills
1. Demonstrates basic knowledge of family communication skills,
community agencies, services and resources available to clients and their
2. Requires a solid understanding of medical terminology and
demonstrates knowledge of Health Educator topics such as Diabetes, Heart
Disease, Hypertension, etc.
3. Requires well-developed analytical, organization and
problem-solving skills. Also demonstrates the ability to adjust to the
different cultures within the community and act appropriately to better serve
our patient populations.
4. Demonstrates the interpersonal and communication skills
(both verbal and written) necessary for effective interpersonal interaction
with clients, families, physicians, Hospital staff (at all levels) and a
diverse general public. Also must be able to communicate effectively regarding
5. Requires self-motivation, good organization and time
6. Requires the ability to establish and maintain effective
working relationships with clients/patients, families, staff, medical providers
and the public.
7. Requires good listening and feedback skills, as well as the
ability to accurately assess difficult situations and respond accordingly.
8. Requires the ability to use good judgment and maintain one’s
composure in any stressful situations.
9. Demonstrates proficiency in basic computer skills (i.e.,
data entry, word processing and spreadsheets). A basic understanding of
database applications is desired.
Works in an office and patient care
Occasional possible exposure to
communicable diseases and other conditions in a clinic or home setting.
Will be required to travel to
off-site locations and clients’ homes.
Requires the physical ability and stamina to perform
the essential functions of the position.
ESSENTIAL JOB DUTIES
The below statements are intended to describe
the essential job functions and level of work performed by individuals assigned
to this classification. They are not to be construed as an exhaustive list of
all job duties performed by the personnel occupying this position.
Identifies and enrolls
individuals who are in need of healthcare services and/or community resources
Conducting client assessments of
individual and family needs including health and social services; providing
education about services to clients and their families.
Assisting clients in accessing
Acting as an advocate to families.
Linking clients with all needed
services; connecting clients to support groups that would provide emotional and
educational support for patient and their family.
Developing and maintaining community
resource materials and contacts.
Helping clients identify a personal
2. Provides care coordination for clients and maintains accurate
records of services provided by:
Providing case management as
necessary to ensure client goals are met, i.e. assist clients/patient with
improving their health risk behaviors as identified by appropriate staff.
Maintaining client/patient contact,
including home visits, as necessary to provide support, encouragement and
Working with provider and
multi-disciplinary teams to develop and implement an individualized
intervention / action plan for patient/client and families and assure action
plans are carried out.
Following up on referrals made to
families and make referrals to other appropriate services and resources to meet
the needs of the patient/family.
Providing individualized educational
and emotional support in accordance with the intervention plan.
Collecting data, maintaining
records, reports, statistics and files as required by departmental policies and
procedures; also keeping accurate records of home visits, appointments and
Preparing reports and other
documentation as required.
Following up on clients who have
missed an appointment and/or referrals.
3. Conducts and promotes health education, care management and support
groups, in a language/culturally-appropriate manner within the clinics and/or
Creating, conducting and evaluating language/culturally-appropriate
health education programs and support groups based upon identified needs (i.e.
Diabetes, Heart Disease, Asthma, Hypertension, etc.).
Maintaining a key role in the
Chronic Disease Management Model/Team.
outreach activities for the community whenever possible.
Participating in various health
screening activities in the community.
Maintaining effective relationships
with schools, other health systems, healthcare providers, agencies, grassroots
organizations, business/industry and government.
4. Performs other functions to maintain personal competence and
contribute to the overall effectiveness of the department by:
Facilitating excellent customer
Participating on various Memorial Hospital/Memorial
Health System (MHS) committees as requested.
Completing other job-related
assignments and special projects as directed.
STANDARDS OF BEHAVIOR
Anticipates and takes proactive steps to ensure
customer’s needs are met
Places courtesy and service above routine and goes
beyond customer expectations
Keeps patient/work environment neat and clean
Understands and applies job-related aspects of patient
safety and identifies, reports and corrects safety concerns as quickly as
Keeps others well informed
Practices active listening
Develops and maintains positive working relationships
Uses problem solving techniques to resolve issues and
makes decisions within personal sphere of influence
Seeks to understand patient's experience
Demonstrates integrity and strong business ethics
Utilizes time and resources in a prudent manner
Strives to continually improve department processes
Projects professional image through enthusiasm towards
work, behavior and appearance
Demonstrates Beacon values verbally and through
Displays and exhibits caring behaviors with each
Demonstrates self-awareness and sensitivity to the perceptions
Listens carefully to input and concerns and takes
Interacts with dissatisfied customers in a calm,
respectful manner and seeks resolutions
Maintains confidentiality at all times
Fosters a sense of trust and collaboration among
Verbal and written communications are clear and
Responds to change in a positive manner
Associate complies with the following organizational
Attends and participates in department meetings and is
accountable for all information shared.
Completes mandatory education, annual competencies and
department specific education within established timeframes.
Completes annual employee health requirements within
Maintains license/certification, registration in good
standing throughout fiscal year.
Direct patient care providers are required to maintain
current BCLS (CPR) and other certifications as required by
Consistently utilizes appropriate universal
precautions, protective equipment, and ergonomic techniques to protect
patient and self.
Adheres to regulatory agency requirements, survey
process and compliance.
Complies with established organization and
Available to work overtime in addition to working
additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to
as The Beacon Way:
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.','','TMS TechnicianBMG']);
Memorial Hospital & Health System
Website : http://www.qualityoflife.org