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Job Details

TMS TechnicianBMG

Company name
Memorial Hospital & Health System

, IN

Date Last Verified
Jun 14,2018

Posted on
Jun 13,2018

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TMS TechnicianBMG','181973','Behavioral Health','United States-Indiana','','Beacon Medical Group','Psychiatric Physician','Behavioral Health South Bend','PRN','Day','0800-1700','','false','Jun 13, 2018','12.40','19.84','!*!JOB SUMMARY

Reports to the Health Centers Manager. Under general

direction, is responsible for coordinating access to medical and social

services and community resources for the patient/client and provides

appropriate care coordination to patient/client. Communicates directly

with the health care provider on all clinical directives. Provides social

assessment, care management, client advocacy and referral services;

collects intake information and documentation to facilitate client

enrollment into desired services. Promotes health education and

participates in various health screening activities, education, and

patient/family group visits. This position involves community outreach and

home visits.



To enhance the physical, mental and emotional well-being of the

communities we serve as the community’s provider of outstanding quality,

superior value and comprehensive health care services.


Our vision is to achieve:

Innovative health care and well-being services of the

highest quality at the greatest value

Easy access and convenience

Outstanding patient experiences

Ongoing education involving physicians, patients and

the community


Education and Experience

The knowledge, skills and abilities as indicated below

are normally acquired through the successful completion of a Bachelor’s

degree in an allied health or human services field. Minimum of two years

of professional experience in a health or human services setting where

case management skills were utilized is required. The ability to speak

and write Spanish is desired, but not required.

Knowledge & Skills

1.     Demonstrates basic knowledge of family communication skills,

community agencies, services and resources available to clients and their


2.     Requires a solid understanding of medical terminology and

demonstrates knowledge of Health Educator topics such as Diabetes, Heart

Disease, Hypertension, etc.

3.     Requires well-developed analytical, organization and

problem-solving skills. Also demonstrates the ability to adjust to the

different cultures within the community and act appropriately to better serve

our patient populations.

4.     Demonstrates the interpersonal and communication skills

(both verbal and written) necessary for effective interpersonal interaction

with clients, families, physicians, Hospital staff (at all levels) and a

diverse general public. Also must be able to communicate effectively regarding

sensitive issues.

5.     Requires self-motivation, good organization and time

management skills.

6.     Requires the ability to establish and maintain effective

working relationships with clients/patients, families, staff, medical providers

and the public.

7.     Requires good listening and feedback skills, as well as the

ability to accurately assess difficult situations and respond accordingly.

8.     Requires the ability to use good judgment and maintain one’s

composure in any stressful situations.

9.     Demonstrates proficiency in basic computer skills (i.e.,

data entry, word processing and spreadsheets). A basic understanding of

database applications is desired.

Working Conditions


Works in an office and patient care



Occasional possible exposure to

communicable diseases and other conditions in a clinic or home setting.


Will be required to travel to

off-site locations and clients’ homes.

Physical Demands

Requires the physical ability and stamina to perform

the essential functions of the position.


The below statements are intended to describe

the essential job functions and level of work performed by individuals assigned

to this classification. They are not to be construed as an exhaustive list of

all job duties performed by the personnel occupying this position.


Identifies and enrolls

individuals who are in need of healthcare services and/or community resources


score: N/A


Conducting client assessments of

individual and family needs including health and social services; providing

education about services to clients and their families.


Assisting clients in accessing

healthcare services.


Acting as an advocate to families.


Linking clients with all needed

services; connecting clients to support groups that would provide emotional and

educational support for patient and their family.


Developing and maintaining community

resource materials and contacts.


Helping clients identify a personal

support system.

2.     Provides care coordination for clients and maintains accurate

records of services provided by:

score: N/A


Providing case management as

necessary to ensure client goals are met, i.e. assist clients/patient with

improving their health risk behaviors as identified by appropriate staff.


Maintaining client/patient contact,

including home visits, as necessary to provide support, encouragement and



Working with provider and

multi-disciplinary teams to develop and implement an individualized

intervention / action plan for patient/client and families and assure action

plans are carried out.


Following up on referrals made to

families and make referrals to other appropriate services and resources to meet

the needs of the patient/family.


Providing individualized educational

and emotional support in accordance with the intervention plan.


Collecting data, maintaining

records, reports, statistics and files as required by departmental policies and

procedures; also keeping accurate records of home visits, appointments and



Preparing reports and other

documentation as required.


Following up on clients who have

missed an appointment and/or referrals.

3.     Conducts and promotes health education, care management and support

groups, in a language/culturally-appropriate manner within the clinics and/or

community, by:

score: N/A


Creating, conducting and evaluating language/culturally-appropriate

health education programs and support groups based upon identified needs (i.e.

Diabetes, Heart Disease, Asthma, Hypertension, etc.).


Maintaining a key role in the

Chronic Disease Management Model/Team.


Enhancing healthcare-related

outreach activities for the community whenever possible.


Participating in various health

screening activities in the community.


Maintaining effective relationships

with schools, other health systems, healthcare providers, agencies, grassroots

organizations, business/industry and government.

4.     Performs other functions to maintain personal competence and

contribute to the overall effectiveness of the department by:

score: N/A


Facilitating excellent customer



Participating on various Memorial Hospital/Memorial

Health System (MHS) committees as requested.


Completing other job-related

assignments and special projects as directed.


Patient/Customer Centered

score: N/A

Anticipates and takes proactive steps to ensure

customer’s needs are met

Places courtesy and service above routine and goes

beyond customer expectations

Keeps patient/work environment neat and clean

Understands and applies job-related aspects of patient

safety and identifies, reports and corrects safety concerns as quickly as



score: N/A

Keeps others well informed

Practices active listening

Develops and maintains positive working relationships

Uses problem solving techniques to resolve issues and

makes decisions within personal sphere of influence

Seeks to understand patient's experience


score: N/A

Demonstrates integrity and strong business ethics

Utilizes time and resources in a prudent manner

Strives to continually improve department processes

and services

Projects professional image through enthusiasm towards

work, behavior and appearance


score: N/A

Demonstrates Beacon values verbally and through


Displays and exhibits caring behaviors with each


Demonstrates self-awareness and sensitivity to the perceptions

of others

Listens carefully to input and concerns and takes

appropriate action

Interacts with dissatisfied customers in a calm,

respectful manner and seeks resolutions


score: N/A

Maintains confidentiality at all times

Fosters a sense of trust and collaboration among


Verbal and written communications are clear and


Responds to change in a positive manner


Associate complies with the following organizational


score: N/A

Attends and participates in department meetings and is

accountable for all information shared.

Completes mandatory education, annual competencies and

department specific education within established timeframes.

Completes annual employee health requirements within

established timeframes.

Maintains license/certification, registration in good

standing throughout fiscal year.

Direct patient care providers are required to maintain

current BCLS (CPR) and other certifications as required by


Consistently utilizes appropriate universal

precautions, protective equipment, and ergonomic techniques to protect

patient and self.

Adheres to regulatory agency requirements, survey

process and compliance.

Complies with established organization and

department policies.

Available to work overtime in addition to working

additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to

as The Beacon Way:

Leverage innovation everywhere.

Cultivate human talent.

Embrace performance improvement.

Build greatness through accountability.

Use information to improve and advance.

Communicate clearly and continuously.','','TMS TechnicianBMG']);


Company info

Memorial Hospital & Health System
Website :

Company Profile

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