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Job Details

Associate Community Manager

Company name
Vox Media, Inc.

Location
San Francisco, CA

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Profile

As an associate community manager, you’ll be responsible for ensuring that all of our users have the support they need to use our products successfully. You’ll work closely with the rest of the community team to advocate for our users at every stage of the product development cycle and ensure that the things we build meet their needs.

Specific responsibilities include:

Responding to user requests across a variety of channels

Gathering information to log issues, bugs, enhancement, and feature requests

Reproduce issues to facilitate clear documentation and reporting

Update team documentation around issues and common challenges, so community and product team colleagues understand current issues and workflows

Triaging bug reports and logging them with the appropriate teams, following up with individual users when issues are resolved

What we expect

You are an exceptional, empathetic, and compassionate communicator who cares deeply about creating a positive experience for our users.

You are able to balance multiple priorities, willing to go the extra mile for others, and comfortable asking questions when you need more information. You’ll be joining a rapidly growing team in a rapidly growing company—we seek colleagues who thrive on change, eagerly adapt to new approaches, and continuously iterate to improve our work.

Working at Vox Media

For more on the things were building and problems were solving, and what its like to work with the Product, Design & Technology teams, see our Product Team blog

. In an effort to an provide an inclusive and respectful working environment, all team members adhere to our code of conduct

Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We strive to embody nine values in our daily work. We want to take risks and be ambitious while demanding quality. We believe that great collaboration happens when we can cultivate our diverse passions through an inclusive culture founded on respect. We want to be nimble enough to embrace change and celebrate our achievements.

Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

This is a permanent, full-time position

with excellent benefits. We’re ideally looking for candidates based in the Pacific or Mountain Time Zones

Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You’ll be joining a group of focused, hard-working, creative people who are passionate about doing work that’s challenging and fun—and who strive to maintain a healthy work/life balance.

Company info

Vox Media, Inc.
Website : http://www.voxmedia.com

Company Profile
Vox Media is one of the fastest growing online publishers, focused on the sports, personal technology and gaming categories. Vox is solving the problem of developing high-value digital journalism, storytelling and brand advertising at scale. Its audiences are among the most engaged and affluent on the web. Vox was recently named Digiday's Publisher of the Year.

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