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Job Details

Consumer Advocate

Company name
Internet Brands, Inc.

Chicago, IL

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Description Chicago based, Total Attorneys, an affiliate of Internet Brands, Inc., is currently seeking a Consumer Advocate to perform customer intake and connect callers with an attorney. Responsibilities: - Field phone calls for High Performance Marketing. Qualifies leads and gathers pertinent contact and case information. - Connects potential clients with offices within the TA network that represent the caller\u2019s zipcode. - Fields calls as a Virtual Receptionist for attorneys. Gather\u2019s pertinent contact and case information from callers. - Schedules appointments according to attorney instructions. - Provides information to callers such as directions to the office, consultation costs, fax and phone numbers, email addresses and staff\/personnel listings. - Follows attorney instructions for each office and transfers\/submits messages\/provides info accordingly. - Submits all calls with detailed, accurate and complete notes to assist the attorneys. - Adheres to schedule. - Acts as the face of the company by interacting with both TA\u2019s clients as well as callers who need legal services. - Maintains a professional and courteous demeanor at all times. - Performs other related duties as assigned. Requirements: - Oral communication skills. - Written communication skills. - Customer relations. - Customer service. - Diplomacy. - Organization. - Professionalism. - Reading skills. - Time management. - Computer literacy. - Keyboard skills. Education\/Experience: - High School Diploma or equivalent. Prior customer service or telecommunications experience is helpful. Success starts with having the right people. At Internet Brands, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Internet Brands to sustain high levels of profitability and success while evolving along with the Internet for almost 15 years. At IB, we promote an entrepreneurial, friendly culture that applauds innovation and results while embracing change and independence. Our employees are intensely driven and constantly encouraged to reach higher and use creativity to achieve success \u2013 all the while enjoying high levels of collaboration and the luxury of coming to work in jeans and flip flops. We are proud to offer a unique blend of the innovation of a start-up with the history, stability, and benefits of an established corporation.

Company info

Internet Brands, Inc.
Website :

Company Profile
Since launching in 1998 as, Internet Brands has grown to become a fully integrated online media and client services organization focused on four high-value vertical categories: Automotive, Health, Legal and Home / Travel. The company’s award-winning consumer websites lead their categories and serve more than 100 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients.

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