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Job Details

Patient Advocate

Location
Plano, TX

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GENERAL SUMMARY:


The Patient Advocate position provides support to patients in many areas across the revenue cycle, always treating patients with respect and caring.


DESCRIPTION OF DUTIES:



  • Make patient callers feel listened to, cared for and assisted.

  • Assist patient callers in the following areas:

    • Making payments

    • Setting up payment plans

    • Answering billing and insurance questions

    • Filing claims to insurance

    • Other questions and assistance as needed



  • Appropriately process correspondence

  • Process returned mail

  • Process credit card payments

  • Post payments to patient accounts

  • All other duties as assigned.


QUALIFICATIONS:



  • High School Diploma is required;

  • Two years of experience in a physician office, billing office, or hospital preferred

  • CPU/MED FM experience is a plus

  • Customer service experience required.

  • Must possess excellent communication and relationship skills

  • Proficient in Microsoft Outlook, Word and Excel

  • Detail oriented and able to multi-task

  • Ability to function under stressful situations and deadlines and demonstrate solid judgment; must be a team player.

  • High degree of confidence and ability to interact with all levels of the company

  • Ability to balance team and individual responsibilities


WORKING CONDITIONS:


  • General office environment

  • Hours Monday – Friday 8:00AM – 5:00PM

  • This position requires sitting and typing for extended periods, some bending, stretching and stooping.

  • Requires manual dexterity sufficient to use a keyboard, normal range of hearing and vision, verbal communication and professional use of the telephone.

  • Work in sometime stressful situations.

  • This position is based in Plano, Texas


EOE

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