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Job Details

Intake and Legal Information Caseworker Beirut Lebanon or Amman Jordan

Company name
International Refugee Assistance Project (IRAP)

Lebanon, OR

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About IRAP

The International Refugee Assistance Project (“IRAP”) is the first organization to provide free and comprehensive legal representation to refugees through the registration, protection, and resettlement processes. We are a dynamic and growing legal, policy, and advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced persons around the world.

IRAP operates offices in New York, Jordan, and Lebanon. Our legal services are supplemented by a corps of pro bono lawyers from leading U.S. and international law firms and multi-national corporations, and law students who have created IRAP chapters at 28 universities in the United States and Canada.

IRAP believes in action, accountability, innovation, and candor. We are nimble, collaborative, and nonpartisan, and believe in the power of individuals to change their own circumstances. IRAP was founded in 2008 by a group of law students with a vision to change the status quo of global refugee processing in order to assist the most vulnerable refugees.


IRAP is seeking an Intake and Legal Information Caseworker to join the Intake & Legal Information Team in our Beirut or Amman office. This is an exciting position for a qualified applicant with a professional background in human rights, immigration, and international law, especially as they relate to refugees.

The Intake and Legal Information Caseworker will be trained by and report to IRAP’s Intake & Legal Information Manager. The Caseworker’s primary role is screening and responding to inquiries for assistance through IRAP’s email helpline, facilitating legal counseling by IRAP attorneys, and assisting in the coordination of intakes with potential clients. Pursuant to available time, the Caseworker would handle direct casework with potential clients including conducting intake interviews with refugees, drafting and submitting intake forms, and completing follow-up interviews and other assignments.

This is a paid, full-time position with benefits. A commitment of at least two years is desired.

Start Date:

June 1, 2017 (preferable)


Primary Responsibilities (70–80%)

Screen inquiries from refugees, Iraqi and Afghan Special Immigrant Visa (SIV) applicants, Iraqi and Syrian Direct Access Program (DAP) applicants, and other vulnerable persons for cases that may benefit from IRAP’s legal assistance.

Review and respond to email inquiries from refugees and other vulnerable persons from around the world.

Under the supervision of IRAP attorneys, facilitate the provision of legal counseling and information to refugees and SIV applicants.

Assist in the coordination of a team of staff, interns, and volunteers who conduct remote intakes with potential clients.

Conduct in-depth phone intakes with refugees and other vulnerable persons and draft intake reports.

Use IRAP’s database to create records for each person, case, and intake.

Other duties as assigned.

Local Casework (20–30%, depending on time availability)

Conduct intake interviews with refugees and/or other vulnerable persons in the office or the field in Arabic.

Draft and submit client intake forms. Complete follow-up assignments as needed.

Draft protection, medical, RSD, and RST referrals for supervisory review prior to submission to UNHCR or other adjudicating entities.

Liaise with IRAP’s partners on behalf of refugees requesting assistance.

Other duties as assigned.


At least one year of professional experience in a field related to legal aid, refugees, or vulnerable populations

Exceptional formal writing abilities in both formal English and Arabic

Proficiency in a third language is desirable, and proficiency in Farsi/Dari, Somali, Pashto, or Kurdish is particularly preferred.

Ability to enter, record, and track data accurately across multiple data management systems

Strong research and analytical skills

Ability to be flexible in a fast-paced and high-pressure work environment

Must be highly organized and motivated, able to multi-task, manage a high-volume workload, and have excellent time management skills

Comfortable working with diverse populations

Ability to be sensitive to and work well with victims of trauma and violence, and maintain confidentiality and professionalism at all times

Microsoft Suite; Google Docs and Sheets

Application Instructions

Please submit a cover letter, resume, a short English writing sample (3–5 pages), and a list of three references using the application form available here .

Please also submit a short Arabic writing sample (3–5 pages). Applications submitted without an Arabic writing sample will not be considered.

Only qualified applicants will be contacted for an interview, test of their language proficiencies, and a simulation exercise.

IRAP is an equal opportunity employer and welcomes applications from diverse candidates.

Company info

International Refugee Assistance Project (IRAP)

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