Brooklyn, NY, United States
Apr 10, 2021
Make a bigger difference
The Supervisor leads the Care Management team and is responsible for ensuring day to day operation of the program under the supervision of the Director of Care Management. The supervisor is the onsite supervisor for the Care Management program team including Care Coordinators and Case Assistants (Peer Specialists) as well as consulting Nursing and Psychiatric team members. As needed, supervisors are also expected to perform the duties of Care Coordinators including, but not limited to coordination of services for an assigned caseload of enrollees. As this is an evolving program, additional responsibilities will be added.
KEY ESSENTIAL FUNCTIONS:
Programmatic & Administrative
Provide administrative supervision to program staff.
Ensure clinical and administrative compliance in all program areas.
Monitor service provision, referrals and census.
Ensure proper and timely monthly billing for services; utilize electronic and manual systems to run reports and monitor billing.
Conduct and arrange staff training & development, as required, and conduct performance appraisals.
Participate in and oversee admission and discharge processes and decisions.
Develop and improve operations, systems, effectiveness, census and quality impact projects/activities.
Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, and chart reviews and audits.
Implement new initiatives and program improvement activities.
Monitor and follow up on incidents.
Conduct community outreach, develop and maintain strong linkage relationships with community service providers, and participate in network/coalitions meetings.
Participate in and facilitate various meetings.
Help interview and hire program staff; process staff termination in accordance with JBFCS Policy & Procedure.
Schedule and monitor staff attendance, staff and vacation scheduling to ensure proper coverage.
Serve as back up to the Director or Administrative Supervisor, assuming responsibility for operations in his/her absence.
Other administrative duties, as assigned.
Provide individual supervision to program staff.
Provide direct service to participants, as needed.
Help coordinate care for higher risk cases.
Review and co-sign assessments, plans and other documentation as required.
Plan and participate in program activities and services.
Facilitate weekly team meetings, briefings and case conferences.
Ensure quality assessments, risk management, service planning, service reviews, contact and progress notes.
Other clinical duties, as assigned.
Provide and supervise crisis intervention services.
Ensure Crisis Intervention Incident Reporting
Coordinate staff coverage of 24-hour coverage system
Other duties as assigned.
ADDITIONAL FUNCTIONS MAY INCLUDE:
Excellent verbal and written communication skills and strong customer service skills
The ability to maintain statistics using various computer programs.
EDUCATIONAL / TRAINING REQUIRED:
Masters Degree in Social Work, Nursing, Public Health, Counseling Psychology, Psychology, Psychiatric Rehabilitation, Education, Public Administration or other related social service or health profession
At least four years of experience in providing case/care management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience
Experience working in interdisciplinary teams; experience providing case management or care coordination in a medical or behavioral health environment; experience working with the chronically ill
Licensure in a related field of practice (LCSW, LMSW, LMHC)
EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:
Fluency in a second language such as Spanish, Russian, or Creole preferred
One year of supervisory experience preferred
COMPUTER SKILLS REQUIRED:
Intermediate computer proficiency
VISUAL AND MANUAL DEXTERITY:
The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.
WORK ENVIRONMENT / PHYSICAL EFFORT:
The work environment varies from office-based interaction with co-workers and members (70% of the time) to engaging members, providers and other constituents in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 30% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
To perform the essential functions of this job, the candidate is routinely required to sit (70% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (10% of the time).
Risks/hazards associated with the position are those which may be encountered travelling around New York City.
We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.
Job Family Clinical Staff [300s]
Job Function Supervisors
Pay Type Salary
Employment Indicator 8857 - Case Worker - Social Services - Traveling
Required Education Master’s Degree