City Of Frederick
The primary responsibility of the Outreach Worker is to build trusting relationships with homeless and low-income persons by engaging clients coming into the Community Action Agency and by making regular outreach visits to sites where people congregate. Duties include engaging clients in services, performing intakes and other paperwork, answering telephones, making basic referrals, and overseeing the general milieu of the agency. This individual will receive direct supervision from the Manager of Outreach and Transportation Services (except as noted below).
Essential Duties and Responsibilities:
Provide outreach services to homeless and/or low-income persons in order to engage them in Community Action Agency programs
Participate in outreach efforts to soup kitchens, shelters, streets, and other locations; facilitate communications between FCAA staff and agencies where outreach occurs
Assist in casework duties (e.g., client escorting, completing applications, follow-up on case plans) as required or requested by the Coordinators, Case Managers, Nurses, and other staff
Maintain all paper and electronic records as needed; perform data entry tasks as assigned
Provide coverage for Outreach Office as assigned and perform clerical duties such as answering the telephone and greeting visitors
Perform program operations as assigned including direct operation of the Drop-In Center, Van Run, and Food bank
Provide staff oversight and assistance to the Soup Kitchen, Transitional Shelter, Clinic and other program areas as required or assigned
Process, transport and stock donations of food, hygiene supplies, blankets and other materials
Respond to environmental accidents and assist in the general maintenance and cleaning of the agency especially the Outreach Office, Drop-In Center, File Room, and Lobby Area
Assist with other casework, client service, clerical, and maintenance duties as required or assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION AND/OR EXPERIENCE:
High School Diploma or equivalent
REQUIRED CERTIFICATES AND/OR LICENSES:
Valid Maryland Driver's License or equivalent from other state
Equal Opportunity Employer
Ability to communicate using the Spanish Language
Ability to communicate using American Sign Language
SKILLS (Communication/Language; Mathematical; Computer; etc.)
Ability to read and interpret documents using the English Language
Strong interpersonal communication skills and an ability to provide services to persons who are low-income and/or homeless
Good written and oral communication skills
Ability to safely drive cargo and passenger vans and vehicles with manual transmissions
Ability to use basic computer programs such as MS WORD and ACCESS
The physical demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is frequently required to remain in a stationary position and/or to move about for long periods of time, and position self to reach items above or below their reach. The employee must occasionally ascend and descend levels and/or ladders. The employee is occasionally required to lift and/or move up to 20 lbs. Specific vision abilities required by this job include the ability to observe and inspect items directly in front or to either side of self, to assess items at a distance, to distinguish colors, depth perception, and ability to adjust focus. The employee is subject to the use of Universal Precautions as required by the Bloodborne Pathogens Exposure Control Plan, and to annual Tuberculosis (TB) Testing as required by the Tuberculosis Prevention Plan
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is exposed periodically to outside weather conditions, but most work is performed in a typical office setting. The employee regularly encounters clients who are intoxicated, under the influence of unknown substances, may be affected by communicable diseases, and/or appear affected by serious mental health problems .
Open-toed shoes and sandals are prohibited in the work setting; steel-toed work boots and other personal protective equipment may be required.
SUPERVISION OF SPECIFIC OUTREACH WORKER POSITIONS:
Outreach Workers assigned to the Outreach and Transportation Services Team report to the Coordinator of Outreach Services and Special Projects
Outreach Workers assigned to the Food and Nutrition Services Team report to the Coordinator of Food and Nutrition Services
Outreach Workers assigned to the Weatherization Services Team report to the Coordinator of Weatherization Services.